Feature Ideas

This will allow you to assign calls, voicemails, chats and tasks to specific users.

Option to share folders and files and get a URL

Do you have a feature that I should be able to prepare a text message, and it should be saved in the drafts same as on a regular phone? Also, can I schedule a text to send later ?

When the company has more than one phone number, and I return a call, it should dial out with the number that the caller called in to.

Add A Filter By Button to filter Unread Voicemails

For people who are on the go constantly and do not have a smart phone or device compatible with the app. Call the main company number (through DISA) > option 1: dial out directly > option 2: hear a playback list of phone numbers for missed calls. After each phone number plays, the user will have the option to Hear the voicemail (if one has been left) Call back. If the user decides to hear the VM, they should then have the option to Call back that number Return to the phone number list for missed calls Return to the dial tone to make a traditional DISA outbound call.

We can create a feature where voicemail escalation will automatically stop if anyone in the company dialed the number that left the voicemail.

An easy way for customers to report spam messages and spam calls directly from the phone or mobile app so these numbers can be reviewed and blocked at the network level. 2. n option that prevents my business phone number from being added to group messages broadcast lists or mass message groups without my approval This is becoming a serious issue causing daily disruptions.

Have the ability to forward a call prior to answering it.

I want to record my phone calls and receive an email with the text that was spoken...

Have the ability to trigger actions based on events. Send a SMS outside of business hours. Create a task for missed calls and more!!

I want that when I go into the app it should open the chat page or the last page I was viewing instead of recent call history.

Add extra voicemail boxes in the app and receive notifications for new messages in these boxes.

This feature would enable agents to access a variety of tools directly in the app while engaged in a desk phone call. It would allow for taking notes, viewing urgent caller-specific notes, and ending calls, among other functionalities.