Feature Ideas

This is where YOU decide!

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  1. Queue Pause and Unpause

    Agent will be able to pause and unpause with a reason. When the agents is paused, they will not receive calls from the queue that they are paused on.

    Reliable PBX Corp

    0

  2. Answer calls via headset

    We would like to answer calls on the desktop app by clicking the answer button on the headset.

    Reliable PBX Corp

    0

  3. Option to assign items to users

    This will allow you to assign calls, voicemails, chats and tasks to specific users.

    Reliable PBX Corp

    0

  4. Share folders and files

    Option to share folders and files and get a URL

    Reliable PBX Corp

    0

  5. Text message saved in the drafts, and schedule a text message

    Do you have a feature that I should be able to prepare a text message, and it should be saved in the drafts same as on a regular phone? Also, can I schedule a text to send later ?

    Joseph K

    1

  6. Call back missed calls with a flip phone through a missed call list.

    For people who are on the go constantly and do not have a smart phone or device compatible with the app. Call the main company number (through DISA) > option 1: dial out directly > option 2: hear a playback list of phone numbers for missed calls. After each phone number plays, the user will have the option to Hear the voicemail (if one has been left) Call back. If the user decides to hear the VM, they should then have the option to Call back that number Return to the phone number list for missed calls Return to the dial tone to make a traditional DISA outbound call.

    BR A

    1

  7. Option to stop voicemail escalation.

    We can create a feature where voicemail escalation will automatically stop if anyone in the company dialed the number that left the voicemail.

    Reliable PBX Corp

    0

  8. Forward before answering

    Have the ability to forward a call prior to answering it.

    Reliable PBX Corp

    0

  9. Call back from the number that the caller called.

    When the company has more than one phone number, and I return a call, it should dial out with the number that the caller called in to.

    shmiel m

    0

  10. Speech to Text Recording

    I want to record my phone calls and receive an email with the text that was spoken...

    C W

    0

  11. Only read message first

    I'm getting many messages and need to scroll down to find a unread message.

    Simcha Meyer

    2

  12. Filter By Read Status Voicmails

    Add A Filter By Button to filter Unread Voicemails

    pinny

    0

  13. Automations

    Have the ability to trigger actions based on events. Send a SMS outside of business hours. Create a task for missed calls and more!!

    Reliable PBX Corp

    1

  14. Allow opening app to chat directly

    I want that when I go into the app it should open the chat page or the last page I was viewing instead of recent call history.

    Pest A

    0

  15. Subscribe to additional voicemail boxes

    Add extra voicemail boxes in the app and receive notifications for new messages in these boxes.

    Reliable PBX Corp

    0